Our Commitment to You
At Groove , your privacy is a top priority. Your privacy is at the heart of how we design and build the services and products you know and love, so that you can fully trust them and focus on building meaningful connections.
We appreciate the trust you place in us when providing us with information, and we take that very seriously.
We will not compromise on privacy. We design all our products and services with your privacy in mind. We employ experts from a variety of fields, including legal, security, engineering, product design, etc. to ensure that any decision made is respectful of your privacy.
We strive to be transparent about how we handle your data. Since we use many of the same online services you use, we know that insufficient information and overly complex language are common issues in privacy policies. We took the exact opposite approach: we wrote our privacy policy and related documents in plain language. We actually want you to read our policy and understand our privacy practices!
We work hard to keep your information safe We have a dedicated team to keep your data safe. We are constantly updating our security practices and investing in our security efforts to enhance the security of your information.
Privacy Policy
Welcome to Groove 's Privacy Policy. Thank you for taking the time to read it.
We appreciate your trust in us and your information, and we intend to always keep that trust. First, make sure you understand what information we collect, why we collect it, how it is used, and your choices regarding it. This policy describes our privacy practices in plain language, minimizing the use of legal and technical jargon.
1. Scope of application of this Privacy Policy
This Privacy Policy applies to websites, applications, events, and other services operated by Groove . For simplicity, we refer to all of these as our “Services” in this Privacy Policy. For greater clarity, we have included a link to this Privacy Policy on all applicable Services.
Some services may require their own unique privacy policies. If a service has its own privacy policy, that policy (and not this Privacy Policy) will apply.
2. Information We Collect
Needless to say, we can't help you make meaningful connections without some information from you, such as basic profile details and the types of people you want to meet. We also collect information generated when you use our Services, such as access logs, and information from third parties, such as when you access our Services through a social media account. We'll go into more detail below if you need more information.
Information You Provide to Us
You choose to provide us with certain information when you use our Services. This includes:
When you create an account, you provide us with at least information about your login credentials, such as:
username;
email address;
Gender identity;
date of birth;
photo;
and more..
Once you complete your profile, you can share more information with us, such as your personality, lifestyle, interests and other details, as well as content such as photos and videos. To add certain content (such as pictures or videos), you may allow us to access your camera or photo album. Some of the information you choose to provide to us may be considered "special" or "sensitive" in certain jurisdictions, such as your racial or ethnic origin, sexual orientation, and religious beliefs. By choosing to provide this information, you consent to our processing of it.
If you contact our customer service team, we collect the information you provide during your interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure high quality service.
If you ask us to communicate with or otherwise process another person’s information (for example, if you ask us to send an email to one of your friends on your behalf), we collect the information you provide to us about that other person in order to fulfill your request.
Of course, as part of operating the service, we also process your chats with other users and the content you post.
Information We Receive from Others
In addition to the information you provide directly to us, we also receive information about you from other people, including:
Other Users Other users may provide information about you when they use our Services. For example, if other users contact us with questions about you, we may collect information about you from them.
Social Media You can create and log in to a Groove account using your social media login information, such as Facebook . This saves you from having to remember another username and password, and lets you share some of your information with us from your social media accounts.
Other Partners We may receive information about you from our partners, for example when Groove adverts are published on partners’ websites and platforms (in which case they may pass on details about the success of the campaign).
Information collected when you use our services
When you use our Services, we collect information about which features you have used, how you have used them, and which devices you use to access our Services. For more details, see below:
Usage Information We collect information about your activities on our Services, such as how you use them (e.g., the date and time you logged in, the features you used, searches, clicks and pages shown to you, referring web page addresses) and how you interact with other users (e.g., the users you connect and interact with, the times and dates you communicate, the number of messages you send and receive).
Device Information We collect information about the device you use to access our Services, including:
Hardware and software information, such as IP address, device ID and type, device-specific and application settings and characteristics, application crashes, advertising IDs (such as Google’s AAID and Apple’s IDFA, both of which are randomly generated numbers that you can reset by going to your device settings), browser type, version and language, operating system, time zone, identifiers associated with cookies or other technologies that uniquely identify your device or browser (such as IMEI/UDID and MAC address);
Information about your wireless and mobile network connections, such as your service provider and signal strength;
Information about device sensors such as the accelerometer, gyroscope, and compass.
Other Information with Your Consent If you allow us to do so, we may collect your precise geolocation (latitude and longitude) in a variety of ways, depending on the Services and device you use, including GPS, Bluetooth or Wi-Fi connection. If you explicitly allow us to collect geolocation, we may collect your geolocation in the background even if you are not using the Services. If you refuse us to collect your geolocation, we will not collect it. Similarly, if you consent, we may collect your photos and videos (for example, if you want to post photos, videos or streaming media on the Services).
3. Cookies and other similar data collection technologies
Like most providers of online services, we use cookies to provide, protect and improve our services, including to remember your preferences, recognize you when you visit our website, and personalize and tailor advertising to your interests. To achieve these purposes, we may also link the information in cookies to other personal information we hold about you.
You can use a variety of cookie management options. Please note that changing your cookie preferences may reduce your browsing experience on our website. In some cases, you may not even be able to use all or part of the features of our website.
Some web browsers, including Safari, Internet Explorer, Firefox, and Chrome, have a Do Not Track (“DNT”) feature that tells websites that users do not want their online activities tracked. If a website that responds to DNT signals receives a DNT signal, the browser can prevent that website from collecting certain information about the browser user. Not all browsers offer a DNT option, and DNT signals are not yet uniform. For this reason, many businesses, including Groove, do not currently respond to DNT signals.
4. How we use information
The main reason we use your information is to provide and improve our services. In addition, we use your information to help protect your security and to provide you with advertising that may be of interest to you. Please read on for a more detailed explanation of the various reasons we use your information, as well as real-world examples.
To administer your account and provide you with our services
Create and manage your account
To provide you with customer support and respond to your requests
Seal the deal
Communicate with you about our services, including order management and billing
Help you connect with other users
Analyze your profile, activities on the Services, and preferences to recommend meaningful connections to you and refer you to others;
Show each other a user's profile
Ensure a consistent experience across your devices
Connect the various devices you use so that you enjoy a consistent service experience across all of them. We do this by connecting device and browser data, such as when you log in to your account across different devices, or by using partial or full IP addresses, browser versions, and similar data about your devices to help identify and connect them.
New Groove Services for You
Register and display your profile on Groove features and apps
Manage your account on these new features and apps
Provide you with relevant offers
Manage discounts or other offers
Develop, display and track content and advertising tailored to your interests on our Services and other websites
Communicate with you via email, telephone, social media or mobile device about products or services we think may be of interest to you
Improve our services and develop new ones
Manage focus groups and surveys
Conduct research and analysis on user behavior to improve our services and content (for example, we may decide to change the appearance or even significantly modify a feature based on user behavior)
Develop new features and services (for example, we may decide to build a new interest-based feature based on user requests).
Prevent, detect and combat fraud or other illegal or unauthorized activity
Addressing ongoing or suspected misconduct on or off the platform
Conduct data analysis to better understand and design countermeasures to these activities
Retain data related to fraudulent activity to prevent recurrence
Ensuring compliance with the law
Comply with legal requirements
Assisting law enforcement
To enforce or exercise our rights, such as our terms
To process your information as described above, we rely on the following legal bases:
To provide you with our Services: Most often, we process your information to perform the contract between you and us. For example, when you use our Services to build meaningful connections, we use your information to maintain your account and profile, make it viewable to other users, and recommend other users to you.
Legitimate Interests: We may use your information where we have a legitimate interest in doing so. For example, we analyze user behavior on our Services to continually improve our Services, we recommend products we think may interest you, and we process information for administrative, fraud detection, and other lawful purposes.
Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You can withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.
Groove Rules
the Groove process, please use this application in a civilized manner and the following content shall not appear:
1. Offensive language;
2. Pornographic content;
3. Nudity;
4. Violence;
5. Screenshots and Screen Recordings
6. Bloody;
7.Minors;
8. Harassment.
Groove for the above behavior, we will immediately ban your account.
You can also report the above behavior to us on Groove .
5. How We Share Information
Since our goal is to help you build meaningful connections, the primary sharing of user information is of course with other users. We also share some user information with service providers and partners who assist us in operating our services.
With other users
When you voluntarily disclose information on the Services, including your public profile, you are sharing that information with other users. Please be careful with your information and make sure that what you share is what you would like to see publicly, because once you share your information, neither you nor we can control what others do with it.
With our service providers and partners
We use third parties to help us operate and improve our Services. These third parties assist us with a variety of tasks, including data hosting and maintenance, analytics, customer service, marketing, advertising, payment processing, and security operations.
We may also share information with partners who distribute and assist us in advertising our Services. For example, we may share limited information about you in a hashed, non-human-readable form with advertising partners.
We follow a rigorous vetting process before engaging any service provider or working with any partner. All of our service providers and partners must agree to strict confidentiality obligations.
For corporate transactions
We may transfer your information if we are involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control, in whole or in part.
When required by law
We may disclose your information when reasonably necessary to: (i) comply with legal process, such as a court order, subpoena or search warrant, a government/law enforcement investigation, or other legal requirement; (ii) assist in the prevention or detection of crime (in each case, subject to applicable law); or (iii) protect the safety of any person.
Enforcement of legal rights
We may also share information: (i) if disclosure may mitigate our liability in actual or threatened litigation; (ii) as necessary to protect our legal rights and the legal rights of our users, business partners, or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing.
With your consent or at your request
We may ask for your consent to share your information with third parties. In this case, we will clearly state why we are sharing the information.
In any of the above situations, we may use and share non-personal information (which is information that does not identify you by itself, such as device information, general demographic information, general behavioral data, and de-identified geolocation) and hashed, non-human-readable forms of personal information. We may combine this information with other non-personal information or hashed, non-human-readable forms of personal information collected from other sources.
6. Your rights
We want you to be in control of your information, so we provide you with the following tools:
Access/update tools within the Services. Tools and account settings help you access, correct, or delete information you have provided to us that is associated with your account directly within the Services. If you have any questions about these tools and settings, please contact our account team for assistance at fanshumeng699@gmail.com
Device permissions. Mobile platforms have a permission system for certain types of device data and notifications, such as phone book and location services and push notifications. You can change the settings on your device to consent or object to the collection of that information or the display of that notification. Of course, if you do this, some services may lose full functionality.
Deletion. You can delete your account directly using the corresponding function on the Service.
We want you to understand your privacy rights. Here are a few key points to remember:
Review your information. Applicable privacy laws may give you the right to review the personal information we hold about you (depending on the jurisdiction, this may be called the right of access, the right of portability, or a variation of these terms). You may request a copy of your personal information by contacting us at fanshumeng699@gmail.com
Update your information. If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and wish to request correction, deletion or object to processing of it, please contact us at fanshumeng699@gmail.com
For your protection and the protection of all of our users, we may ask you to provide proof of your identity before we can respond to the above requests.
Please keep in mind that we may deny requests for certain reasons, including if the request is unlawful or may infringe on trade secrets or intellectual property rights or violate the privacy of other users. If you wish to receive information about another user, such as a copy of any messages you receive from him or her through our Services, the other user must contact our Privacy Officer to provide written consent before the information is released.
Additionally, we may not be able to honor certain requests to object to the processing of your personal information, particularly if such a request would no longer allow us to provide you with the service. For example, if we do not have your date of birth, we cannot provide the service.
Uninstall. You can stop all information collection by the App by uninstalling the App using your device’s standard uninstall process. If you uninstall the App from your mobile device, the unique identifier associated with your device will continue to be stored. If you reinstall the App on the same mobile device, we will be able to re-associate this identifier to your prior transactions and activity.
Accountability. In some countries, including the European Union, you have the right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority to which you can lodge a complaint may be the data protection authority of your habitual residence, your place of work or where we are based.
7. California Residents
If you are a California resident, you may request a notice disclosing the categories of personal information about you that we shared with third parties for their direct marketing purposes during the preceding calendar year. To request this notice, please submit your request to fanshumeng699@gmail.com . Please allow 30 days for a response. For your protection and that of all of our users, we may ask you to provide proof of your identity before we can respond to such requests.
8. How we protect your information
We work hard to protect your personal information from unauthorized access or alteration, disclosure or destruction. Like all technology companies, although we take steps to protect your information, we do not promise, and you should not expect, that your personal information will always remain secure.
We regularly monitor our systems for possible vulnerabilities and attacks and periodically review our information collection, storage and processing practices to update our physical, technical and organizational security measures.
If we suspect or discover any security breach, we may suspend your access to all or part of the Service without prior notice. If you believe your account or information is no longer secure, please notify us immediately at fanshumeng699@gmail.com
9. How long do we retain your information
We retain your personal information only for as long as it is needed for legitimate business purposes and as permitted by applicable law. To protect the safety of users on and off our Services, we implement a three-month security retention period after account deletion. During this period, account information will be retained, although of course the account will no longer be displayed on the Services.
In practice, we delete or anonymize your information after your account is deleted (after a security retention period) or after two years of continuous inactivity, unless:
We must retain this information to comply with applicable law (for example, certain “traffic data” is retained for one year to comply with statutory data retention obligations);
We must retain it to demonstrate our compliance with applicable law (for example, records of our Terms, Privacy Policy, and other similar consents will be retained for five years);
There is an outstanding issue, claim, or dispute that requires us to retain the information until it is resolved; or
This information must be retained for our legitimate business interests, such as preventing fraud and enhancing the safety and security of our users. For example, it may be necessary to retain information to prevent users who have been banned due to unsafe behavior or security incidents from opening new accounts.
Please keep in mind that although our systems are designed to perform the data deletion process in accordance with the above guidelines, due to technical limitations we cannot guarantee that all data will be deleted within a specific time frame.
10. Children’s Privacy
Our Services are intended for use by users who are 18 years of age or older. We do not allow users under the age of 18 to use our Platform, and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism provided by the Service.
11. Changes to the Privacy Policy
Because we are always looking for new and innovative ways to help you build meaningful connections, this Policy may change over time. We will notify you of any significant changes before they take effect so that you have time to review the changes.
12. How to contact us
If you have any questions about this Privacy Policy, you can contact us at fanshumeng699@gmail.com